Account and Membership

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1. How do I create an account?

   • Click on the "Sign Up" button at the top of our website and follow the prompts to create an account.

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1. How do I manage my subscription?

   • You can manage your subscription through your account settings. You can upgrade, downgrade, or cancel your subscription at any time.

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1. What happens if my payment fails?

   • If your payment fails, you will receive an email notification with instructions on how to update your payment information. Access to content will be paused until the payment issue is resolved.

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1. ​Can I download the content included in my membership? Our digital content is designed for online streaming and is not available for download to prevent unauthorized distribution. you are only allowed to download content that is explicitly made downloadable or downloads that are available for purchase

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1. Can I share my purchased content with others?

   • No, sharing purchased content is against our terms of use. Each purchase is for individual use only.

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Technical Support

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1. I’m having trouble accessing my content. What should I do?

   • Please contact our support team with details of the issue, and we will assist you as soon as possible.

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1. What devices can I use to access the content.​

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1. Our content is accessible on most devices with an internet connection, including computers, tablets, and smartphones.

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1. The video/audio is not playing correctly. How can I fix this?

   • Ensure you have a stable internet connection and that your browser is up to date. If the issue persists, try clearing your browser’s cache or using a different browser.

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Purchases and Refunds

1. Do you offer refunds?

   • Due to the nature of digital content, we do not offer refunds. Please review our Refund Policy for more details.

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1. What payment methods do you accept?

   • We process payments through Stripe. We accept various payment methods including credit cards, PayPal, and other secure payment gateways.

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1. Is my payment information secure?

   • Yes, all transactions are processed through secure payment gateways, and we do not store any sensitive payment information.

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Privacy and Security

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1. How is my personal information used?

   • Your personal information is used to process transactions and provide access to your content. Please refer to our Privacy Policy for more details.

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1. Will my information be shared with third parties?

   • We do not share your personal information with third parties except as necessary to process your transactions or comply with legal requirements.

Contact Us

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1. How can I contact customer support?

   • These templates are hilarious. I am customer support so just send  a dm  on patreon or twitter @pumpkinqueenbe for the fastest assistance